National Automatic Merchandising Association (NAMA) - InTouch Magazine, Winter 2020

34 NAMA InTouch • Winter 2020 Up Close Jodi Glimpse President at Camelback Vending Services, LLC n Bachelor’s degree from Pepperdine University n NAMA Involvement: WIN How did you get into the convenience services industry? I purchased 50 U-turn bulk machines in 2001 as a way to work part-time when my girls were toddlers. In 2004, my husband decided to make a career change and we decided to go into full- line vending. We purchased an existing ice cream vending route and worked with a locator to place a few accounts. Give us an overview of your role and key responsibilities. I handle all outside sales, HR, bookkeeping, some route and service scheduling and inventory management. What are the skills you use most in your career? Organization, attention to details, and people management. It’s about staying on top of the operational details, while also managing those things that we can’t always control. My favorite part is the customer relations—we have awesome customers and I love being able to work with so many great clients! What do you believe are the biggest challenges you face in your business? Managing margins—we work with such small margins and our industry is so “asset/equipment” heavy, it’s a task to make sure we are profitable while keeping equipment and technology current and having adequate staffing. What are the greatest opportunities? Phoenix is a growing city and we have so many great companies coming in. I’m excited about not only growing our business with new customers, but being able to scale more efficiently as we grow to help improve our margins. Moving forward, what are your personal/professional goals? I would love to help get Camelback to the point that we have a strong infrastructure of staff to work with our staff and customers. On a personal level, as a mom of two college-aged daughters and a son in high school, watching my kids grow and become successful adults is a huge focus for my husband and myself. We have been so blessed to be in a position where we can support our kids in their passions. I am excited to see where their lives and education take them. Tell us about the most memorable work experience you’ve had. This year we opened our largest single account—over half our team helped in the weekend roll-out, including service techs, drivers and warehouse team members. Even my 15-year-old son helped! Watching them all work together to bring our vision into fruition was awesome. What’s one thing—either industry- related or not - you learned in the last month? I don’t know if I learned it specifically this month, but I am always reminded that just because you have spoken to people about things—no matter how much they assure you they understand the importance of things—you can’t stop managing them. More often than not, you’ll probably have to review the same details again many times. When we are managing people, we have